Terms and Conditions
You are requested to go through our terms & conditions.
Travel & Medical Insurance
Pristine Nepal always requests to all travellers before coming to Nepal for any tours, trekking and climbing with us, you have to be sure to have your own Travel & Medical insurance. There should be all coverage such as personal injury, death, medical expenses, repatriation expenses (like: air ambulance or helicopter) in any on transportation and baggage loss as well.
In all our trekking, tour itinerary's accommodations are all set in respective Hotels / Lodges / Home Stay/ Guest House/ Resorts, even camping in some remote areas as per the trip selected. Some of the days can be long or the others can be short depending upon client’s fitness, porter's situation, availability of vehicle on time, flight delay/ cancellation, unfavorable bad weather or road/ trail conditions, etc. which is beyond our control. In these types of situations, selected tour destination may differ from the program itineraries. In rare cases we might even have to reroute or cancel the trips.
In this case, please bear with us. We will try our best to adjust the itinerary trip as per your convenience. The company has the right to cancel the trips due to unavoidable condition or anything that's beyond our control including if the volume of travellers is less than expected.
Flight Cancellation during The Trip
During the trip, the flights can be delayed or cancelled due to the bad weather or any case that is beyond our control. If it happens, you have to cover up your accommodation and food costs for the extra days. Pristine Nepal assumes no responsibility or liability for any change or modifications due to the factors beyond our control.
How To Pay Your Deposit
Bank Name: TOURISM DEVLOPMENT BANK LTD.
Bankers Address: Thamel, Kathmandu, Nepal
Account Name: PRISTINE NEPAL TREKS & EXPD P.L
Account No: 001000359801
SWIFT Code: TDBLNPKA
Note:Please email us the bank reference number or the remittance slips after your money transfer to our bank account. It will be easier to us to check the account details or to claim in case of delay, loss or other mistakes of banks. Besides, you need to be cleared that we will not be responsible in case of any delay or the loss during the money transfer process. If such things happen, you will be kindly requested to pay accordingly to equivalent to the total amount after your arrival in Nepal.
Payment of Outstanding Balance
The payment for the remaining balance of your trip can be done upon your arrival in Nepal. If you choose to settle by credit card a handling charge of 3-4 % on the outstanding balance is added. There is no handling charge for payment by cheque or bank transfer.
Last Our Booking
We accept your last hour booking in the eve of trip departure with 100% payment, 07 days prior to tour starting date only for Nepal Trips, but for Bhutan and Tibet trips,it will not be accepted as this requires at least 2 weeks payment on advance prior to trip departure.
Trips Cancellation Policy
After booking, some may be compelled to cancel the trip due to personal, domestic, medical, job or some other reasons. In this case 25% cancellation fee is applied if the clients have notified us or our abroad agent 2 months in advance before the trip departure. 50% cancellation fee is applied on 2 weeks to a month notice. No refund on last minute or at no show situation. One exception, if you could show us some genuine proofs of why you can't travel then your money will be with us until you resume your journey again.
If the clients has to return or break earlier from the tour due to medical/physical or personal reasons, clients has to bear all of his/her expenses occurred on route of trekking and at hotel in the city before your home departure.
There are no refunds, if the company has to reroute to other areas due to unavoidable circumstances. In such condition the company holds the right and assures you in providing a hassle free rest of the adventure.
A tour escort/ trekking guide representing Pristine Nepal holds and deserves all authority during trekking and tours. If you behave badly with negative attitude and commit any unlawful act, you will be compelled to leave the tour / trekking. No refund will be made in such condition. And respect the local.